Return & Refund Policy

Refunds on original art are only eligible during an active show. The Sweet 16 Show runs for 4 days.

Following an active show, all artwork sales are final at the time of purchase, even if the artwork has not yet been shipped. Everyone sees colour differently and all monitors display colour a little differently. Artists participating in the Sweet Sixteen Show do their best to ensure that descriptions and colours presented on the website are as accurate as possible. If you are unsure of colour please feel free to contact Sweet Sixteen Show and ask for more photos.

To be eligible for a return, you must contact us at info@sweetsixteenshow.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@sweetsixteenshow.com

Damages and issues

Please inspect your package upon reception and contact us immediately if the item is defective, damaged or if you may have received the wrong artwork, so that we can evaluate the issue at hand and make it right.

When it comes to damaged artwork, please be sure to photograph your shipping package prior to opening. We will also require images of the damaged artwork.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.